This template allows you to set a goal for minutes of inbound talk time, and see your progress towards it.
Setting Up the FYF – Inbound Talk Time Goal Report
From the chart tab, you’ll see this report is a solid gauge.
Now let’s head to the “Options” tab. First, you can select your date range.
Next, you will need to input your goal.
Most users choose to leave the percentages of the progress colors untouched, but you can customize them if so desired.
For ultimate control and customization, check out the “Criteria Builder“. This way you can filter data by any field on the contact record.
Relevant Articles
- How to Set Up the FYF – Outbound Talk Time Report
- How to Set Up the FYF – Outbound Average Call Duration Report
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